Returns & Exchanges

At HYPHEN, we stand by the efficacy of our skincare and want you to be completely satisfied with your glow. If you are not happy with your purchase, you may return eligible products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack with Care

  Securely place the product in its original packaging, ensuring it is at least 50% full and includes all promotional materials.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.